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AI News Wrap-Up: 27th May 2025

🧠 Top Headlines in AI

1. Salesforce Acquires Informatica for $8B to Boost Agentic AI

Salesforce’s $8 billion acquisition of Informatica aims to supercharge its CRM capabilities using agentic AI, systems capable of autonomous decision-making and execution.
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2. Cisco: Agentic AI to Manage 68% of Customer Interactions by 2028

Cisco predicts that nearly 70% of all customer service interactions will be handled by agentic AI by 2028, radically reshaping support ecosystems.
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3. Meta Collecting EU User Data for AI Training

Meta has started ingesting Facebook and Instagram user data from the EU for AI training, after securing regulatory approval.
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4. Anthropic CEO Warns AI May Replace Half of Entry-Level White-Collar Jobs

Anthropic’s Dario Amodei warned that half of entry-level white-collar roles could be automated within five years.
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5. Spring AI 1.0 Launches with Full Model Integration

Spring AI 1.0 is live, offering wide-ranging support for AI model integrations, from text to image and embeddings.
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🌍 Global AI Developments

🇸🇬 Singapore’s HSA Considers AI Medical Device Exemptions

Singapore’s health regulator may loosen the rules for certain AI-based medical devices, sparking public consultations.
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🇦🇺 Telstra Workforce Cuts Linked to AI Efficiency

Telstra is set to reduce its workforce due to AI integration, especially in customer service and software functions.
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⚖️ Ethical and Legal Challenges

🎭 ScotRail AI Voice Controversy Sparks Consent Debate

Actress Gayanne Potter said she felt “cheated” after ScotRail used her voice to train its AI announcer without clear consent.
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⚖️ Court Dismisses AI-Hallucinated Legal Citation

A legal case against Anthropic revealed the dangers of AI hallucinations when a cited source was proven to be fabricated.
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💡 Innovations and Partnerships

🧬 John Snow Labs Acquires WiseCube to Improve Medical AI

John Snow Labs’ acquisition of WiseCube will enhance medical AI models using knowledge graphs.
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🤝 Capgemini, Mistral AI & SAP Partner on Regulated Generative AI

This trio is building robust, compliant AI tools for high-stakes industries like finance and aerospace.
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