☎️ AI Shuffles the Call-Center Playbook
Armen Kirakosian over at TTEC says the new wave of AI practically hands an agent the whole customer dossier before the first “hello.” So instead of scribbling half-legible notes or stabbing through endless menu options, reps can actually listen. Less panic, more problem-solving - that’s the sales pitch anyway.
Still, it’s not a neat replacement. Moments that demand empathy - or just the kind of quick-thinking sarcasm humans throw around - don’t exactly translate. Bots don’t sigh, chuckle, or roll their eyes… not yet, anyway.
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📱 Whispers of an “iPhone Air” - AI Stays Quiet
Rumors say Apple’s about to float a featherweight “iPhone Air.” Slimmer frame, lighter feel, maybe a steeper price. What’s missing from the buildup? AI flash. Unlike Google’s Pixel, Apple doesn’t seem eager to plaster “AI” across the stage lights.
So the chatter has drifted back to basics - curves, finish, weight. Weirdly refreshing in a season where everything claims to be “AI-powered.”
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💾 Broadcom’s Big Bite - $10B in Chips
Broadcom shares popped nearly 9% after word of a ten-billion-dollar chip deal hit the wires. Rumor says OpenAI’s the mystery buyer. If that holds, Broadcom just vaulted into an entirely different league. AMD? Not so lucky - its stock slipped on the news.
Skeptics point out the hype train can derail just as fast. Still, it’s tough to shrug at a deal worth more than the GDP of a small country.
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💻 Windows 11 Update Gets a Pinch of AI
Microsoft’s September update for Windows 11 isn’t a total overhaul, more like a seasoning sprinkle. Copilot+ PCs now get a “Click to Do” walk-through, settings have an AI helper that feels like Clippy’s more capable cousin, and File Explorer plus Widgets see a bit of spit-shine.
Caveat emptor: some features only show up in Europe, others need brand-new hardware. For most folks, it’s less main course and more garnish.
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🧩 Humans Still in the Loop
The threads today: AI smoothing out support calls, Apple politely ignoring the hype, Broadcom bagging a monster chip deal, Microsoft quietly nudging AI into Windows. And yet - through it all - the chorus is familiar. People still matter.
Maybe AI’s best role right now is what it was always pitched as: a sidekick, not the star.
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