Tidio AI Customer Service Agent + Software - Custom Platform (Paid) Business AI

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Tidio - The AI-Powered Live Chat, Help Desk & Multichannel Support Suite

Turn support chaos into a single, streamlined workspace. Tidio brings live chat, help desk ticketing, AI agents, and automations into one place - so your team can resolve more questions, faster, across web, email, Instagram, Messenger, WhatsApp, and more. Add Lyro, Tidio's conversational AI, to answer common questions 24/7 and hand off to humans when it should. From solo shops to growing teams, Tidio scales your service without piling on tools.

Key Features & Benefits of Tidio

🗨️ Multichannel Inbox - One Place for Every Conversation
Route and reply from a unified inbox instead of hopping channels. Live chat, email, Instagram, Messenger, and WhatsApp all flow into one dashboard so your whole team stays in sync.
🔹 Features:
🔹 Shared inbox for chat, email, IG, Messenger, WhatsApp
🔹 Assign, collaborate, and keep context
🔹 Instagram channel connection
✅ Benefits:
✅ Faster first responses without tab-switching
✅ Clear ownership and fewer dropped threads
✅ Manage social DMs like regular support

🤖 Lyro AI Agent - Always-On, Human-like Answers
Lyro uses your own support content to answer questions in natural language across your live channels - and smoothly routes anything out of scope to your team. Analytics show coverage and time saved.
🔹 Features:
🔹 Trains on your help content; multilingual support
🔹 Works across live chat, WhatsApp, Instagram, Messenger
🔹 Smart redirection to agents + “time saved” reporting
✅ Benefits:
✅ 24/7 instant replies for FAQs
✅ Less repetitive work for agents
✅ Reliable escalations when a human should step in

🧰 Help Desk & Ticketing - Keep Email Under Control
Convert messages to tickets, prioritize, assign, and track through resolution - all inside Tidio - so nothing slips.
🔹 Features:
🔹 Email ticketing with prioritization & assignment
🔹 Departments for structured workflows
🔹 Status tracking and internal notes
✅ Benefits:
✅ Clear queues; faster follow-through
✅ Better collaboration on complex cases
✅ Fewer lost emails and duplicate work

🔁 Automation Flows - No-Code Bots that Do the Busywork
Build chatbots and workflows to qualify leads, answer “where’s my order?”, and nudge shoppers - without coding. E-commerce-ready with Shopify and more, plus Zapier for your stack.
🔹 Features:
🔹 Drag-and-drop “Flows” builder
🔹 Order lookups & store data (Shopify)
🔹 Zapier + dozens of integrations
✅ Benefits:
✅ Reduce repetitive Q&A at scale
✅ Recover time for higher-value conversations
✅ Connect support to the rest of your tools

📈 Install, Measure & Improve - From Widget to Wins
Go live quickly, then track performance with built-in analytics. Test Tidio with a free trial to see impact before you commit.
🔹 Features:
🔹 Quick install; customizable widget
🔹 Conversation & bot analytics
🔹 7-day trial for all features
✅ Benefits:
✅ Launch fast; iterate faster
✅ See what deflects, what escalates, and why
✅ Prove ROI with hard numbers

📊 Tidio Feature Comparison Table

🚀 Why Choose Tidio?

✔ One Workspace for Every Channel - chat, email, socials in one place
✔ AI that Actually Helps - Lyro handles routine, routes the rest
✔ Built for Teams - ticketing, departments, assignments, internal notes
✔ Commerce-Ready - Shopify integration and automation flows
✔ Prove It with Data - analytics and a free trial to validate impact

💼 Tidio is Perfect for Teams Looking to:

🔹 Offer 24/7 answers without hiring overnight staff
🔹 Manage website chat, email, and social DMs from a single inbox
🔹 Automate FAQs, lead capture, and order status checks
🔹 Keep email support organized with ticketing and departments
🔹 Integrate support with Shopify and the rest of your stack

From the Manufacturer:
“The service suite your team deserves.”
“All channels in one place.”
“Manage your support emails at scale with ticketing.”
“Lyro AI Agent uses your support content to answer customers.”

Visit the provider directly on our Affiliate Link below:

https://tidio.com

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